QA Impact on Performance
In collaboration with a prominent cable company, RDI set out to enhance QA scores, increase conversion rates, and reduce costs....Continue reading
Embracing Sustainability: A Strategic Move for BPO Partners
In the heart of the nation, where strong values of hard work, community collaboration, and responsible living thrive, the push...Continue reading
Cultivating Business Intelligence
A global healthcare device manufacturer faced significant customer support, efficiency, and training challenges when entering the U.S. market. With client...Continue reading
How to Successfully Recruit in 2024
“Good help is hard to find” is a timeless adage bemoaned by employers throughout history and across every discipline who...Continue reading
Retail Account Management
One of the nation’s leading retail gift and card companies partnered with RDI to replace its struggling in-house telephone account...Continue reading
How to Request a Proposal From a BPO
Business process outsourcing has been on the rise in recent years, and as businesses become more complex and customers become...Continue reading
The Human Touch in BPO: Balancing Automation and Personalization
As artificial intelligence becomes more common across the board and within the business process outsourcing (BPO) industry, it’s easy to...Continue reading
The Role of BPO in Managing Workplace Diversity
In today’s rapidly changing business landscape, building and maintaining workplace diversity has become a critical factor for businesses aiming to...Continue reading
Redefining Customer Connections: Strategies for Blending Automation with a Human Touch
There is no denying it: the business world is rapidly evolving, especially with daily advances in technology and automation. In...Continue reading
How BPO Can Help Businesses Adapt to Market Volatility
In our fast, ever-changing world, businesses are constantly challenged with unpredictable market conditions, economic fluctuations, and evolving customer demands. In...Continue reading